CDI

Support Engineer en CDI 35000-44000

Posté le: 13 sept. 2019   |   Posté par: Remix Jobs

Support Engineer en CDI 35000-44000

Société :
Bluecoders
Type :
CDI
Rémunération :
35000-44000
Posté le :
13 heures
Job description Your Role: We are looking for an experienced Support Engineer who will have to meet the technical challenge and product expertise on our current solutions. You will be part of the Onbaording and Support team, and help ourr cusomers to get the most of our solution. You will be an expert in this solution and understand in depth : How the product works Its implementation lifecycle The bot detection process The dashboards functionalities Day to day tasks:
As a Support Engineer, you'll receive requests from customers and from internal teams such as Customer Success Managers. The main types of requests are questions on the products, product setup and ultimately about the bot traffic.
Your goal is to answer them precisely so that we limit the number of back-and-forth discussions and get customers satisfied as soon as possible. You will therefore have to : Answer customers' technical questions, solve technical...

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